Based on leading problem solving programmes for the world’s top consulting and professional service firms for over 25 years, delegates will learn to:

  • Rigourously analyse complex business problems
  • Develop irrefutable conclusions and compelling recommendations
  • Develop more innovative solutionsfor clients
  • Work together with clients and team members more cohesively and effectively
  • Manage time and resources productively to increase impact and profitability
  • Integrate these skills with existing processes and tools into current engagements


Defining the scope of the problem

This programme is the result of extensive research and experience working with leading consulting firms and teams to identify thebest-practice processes and tools to solve complex and unstructured business problems.

What the programme will achieve

The programme enables participants to increase the rigour and productivity of their own thinking and that of their team, improving their capabilities in the following areas:

Defining the scope of the problem to be solved
  • Analysis of the client’s situation including the political and emotional context
  • Defining the objectives the client wants to achieve
  • Outlining the topics that need to be investigated
  • Defining internal outputs and external client deliverables
  • Planning how best to communicate recommendations
Building an aligned and effective team
  • Accelerating effective team working and team maturity
  • Identifying and assigning key tasks in the consulting engagement
  • Strengthening the ability to read, empathise with and adapt to others
Collecting data
  • Framing the most important hypotheses that drive data efficient data collection
  • Knowing how to avoid bias and being able to define and ask the right questions
  • Ascertaining exactly what data needs to be collected and when
  • Agreeing on collection methods and sources and organising and displaying data
  • Achieving cost effective use of time and resources
Developing the logic
  • Knowing how to synthesise efficiently without losing sight of the client’s objective and context
  • Drawing reasoned and clear findings and conclusions from raw data
  • Developing both practical and where appropriate innovative recommendations
  • Planning and setting up the implementation that clients fully own

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