MANAGING
THE CONSULTING ASSIGNMENT

OVERVIEW

Delegates will learn to:

  • Manage the thinking, the team and the client in any complex engagement more effectively
  • Identify clients’ rational, emotional and political drivers to build trust and help overcome resistance from stakeholders
  • Apply the research on best practice principles that help their teams to excel and to build trust and loyalty with their clients
  • Understand the dynamics within your client organisation and apply a variety of approaches to facilitate client change
  • Gain greater client trust and satisfaction

This programme focuses on the role of the manager in engagements who must lead a team and win the respect and trust of clients. It is for those who are about to manage or have already managed engagements.

WHAT THE PROGRAMME WILL ACHIEVE

Participants will explore the different leadership and management demands of the engagement manager role through the key stages of the consulting process. Topics will include:

  • Working with the client to clarify the objective and engagement expectations
  • Building the team and creating a high performance trusting environment
  • Setting expectations with the client and the team
  • Facilitating the analysis and challenging the thinking in one’s team
  • Leading the key phases of the engagement
  • Managing quality and creating “moments of truth” with the client that illustrate quality
  • Creating compelling conclusions and recommendations
  • Leading client communication and facilitating the communication and relationship building process with your team
  • Distilling the thinking into provocative thought leadership
  • Coaching team members
  • Managing challenging conversations with both the client and team members
  • Understanding the dynamics of facilitating change in order to stimulate positive change for clients

THE SEVEN STAGES OF MANAGING THE CONSULTING PROCESS

  • Clarifying client expectations
  • Briefing and building the team
  • Preparing the thinking
  • Conducting the analysis
  • Managing the data collection
  • Managing the synthesis
  • Preparing communication and key presentations

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