This highly experiential programme explores what it means to be a professional and develops the necessary practices and behaviours for participants to become ambassadors of their firm. In an interactive and high-energy forum, there is extensive use of role-plays, case studies, active and reflective exercises, one to one coaching and peer feedback to explore how to exemplify professionalism.
Aims and objectives:
The programme explores the implications of becoming a world class professional; going beyond good service to show genuine interest and care for clients and representing your organisation’s brand.
After completing the programme professionals will: